Privacy Policy

Privacy Policy

Effective date: September 29, 2026

OneStop Shop Inspections (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information this website handles, what it does not, and how we treat information you send us when you request a quote or book an inspection. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

What this website collects

This website does not have user accounts and does not run analytics. It does use Google Ads conversion tracking so we can tell which of our ads lead to a call, text, email, or booking click.

If you arrive from a Google ad, Google Ads sets cookies (for example _gcl_au and _gcl_aw) on this site for up to 90 days and records a conversion when you use Call, Text, Email, or Book Now. Google receives the page you were on, a click identifier from the ad, and your network address. We do not send Google your name, phone number, email address, or the contents of any message, and we do not build remarketing lists from this site. You can block or delete these cookies in your browser, opt out at adssettings.google.com, or install the Google Analytics opt-out browser add-on, and every part of this website still works.

To stop automated harvesting of Call, Text, and Email, the site sets one short-lived HttpOnly cookie (os_ct). It is a security cookie, not advertising or analytics, and it expires within an hour. Call, Text, Email, and copy-draft also use a Cloudflare Turnstile check. Cloudflare receives the challenge token and a network address for that check. We do not use Turnstile to advertise.

The quote and contact forms do not store messages on this website. After you continue and confirm, they open your own email app with a draft containing the name, phone number, email address, city or town, and message you typed. The server uses those fields only to open that draft, then discards them. We do not print our phone number or email address in the page HTML. The message is only sent if you press Send in your email app.

Home and Reviews load public Google review quotes and the listing star rating on the server. That uses a Google Places server key. It does not send your name, email, or phone to Google. Review text is checked so our own phone number and email are not printed back onto the page.

The “Book Now” button opens our separate online booking system. That system has its own privacy notice, shown when you use it.

Hosting logs

Our hosting provider records standard technical information for each visit (IP address, browser type, pages requested, and time of the request) to serve the site, keep it secure, and diagnose problems. We do not link this information to you as an individual.

Information you send us directly

When you email, call, or text us, or complete a booking, we receive personal information such as your name, phone number, email address, the property address, and details about the inspection you need. We use it to answer you, prepare quotes, schedule and perform inspections, deliver reports, invoice, keep business records, and meet legal obligations.

Inspection reports and records may be kept for as long as needed for these purposes and for professional and legal record-keeping requirements. When no longer required, they are securely deleted or anonymized.

Consent

By sending us your information, you consent to its collection, use, and disclosure for the purposes above or reasonably related purposes. You may withdraw consent at any time, subject to legal or contractual limits; this may affect our ability to provide the service you asked for.

Who we share it with

We do not sell or rent personal information. We may share it only as needed to provide the service or run the business: our email and hosting providers, Cloudflare for the contact check, Google for public review quotes shown on Home and Reviews and for Google Ads conversion measurement when you arrive from one of our ads, our booking and report system, laboratories or specialists involved in your inspection (for example, mould or water samples), professional advisors, and authorities where the law requires or permits it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and email sent from your own device travels through your email provider.

Your rights, questions, and changes

You may ask what personal information we hold about you and request corrections, subject to applicable law. Use the Contact us page on this website (the form, or Call us / Email us). If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

We may update this policy from time to time. Changes are posted on this page with a new effective date.